What does it mean in practice that the ticket is non-transferable?
The ticket is strictly linked to the full name and identity document number (DNI, passport, or foreign residency card) of the person who will make the visit — not the person who makes the purchase.
At the entry checkpoint, Ministry of Culture staff verify that the original physical document matches the details listed on the ticket exactly. If it does not match, entry is denied, without exception and without right to a refund.
Restrictions and Official Regulations
- Zero data changes: There is no option to change the name, date, or circuit once the ticket has been issued.
- Non-refundable: A cancellation does not release the money paid nor does it enable the reassignment of the spot.
The most common mistake and how to avoid it
The most common mistake occurs when someone buys tickets for a group using a single person's details "to keep it simple," or resells them at the last minute because someone cannot travel. In both cases, the person who presents themselves at the control point cannot enter — regardless of whether they have the proof of payment in hand.
How to avoid it: Verify that each visitor's identity document matches what is registered before paying, and bring the original physical document on the day of the visit — digital copies and photocopies are not accepted.
This rule applies to your entire booking in Cusco
If you are going to take advantage of the holiday to explore beyond the citadel, several of our circuits include sites that also require a ticket — such as the South Valley (Pikillacta and Tipón) — so this same rule applies across the entire booking, not just at the citadel.
